Mercedes-Benz of Salt Lake City FAQ

Answers to the questions shoppers in Salt Lake City, South Salt Lake, Millcreek, Holladay, Taylorsville, Midvale, Cottonwood Heights, Sandy, West Valley City, and the Salt Lake City area ask us about our dealership, vehicles, service, and buying process. Select a question to see the answer.

About the Dealership

Where is Mercedes-Benz of Salt Lake City located?

Mercedes-Benz of Salt Lake City is at 575 South State Street, Salt Lake City, UT 84111.

Is Mercedes-Benz of Salt Lake City part of Ken Garff?

Yes. Mercedes-Benz of Salt Lake City is part of Ken Garff Automotive Group, a family business that started selling cars in 1932 in Utah. Ken Garff today operates about 70 dealerships across nine states and more than 26 brands.

Does Mercedes-Benz of Salt Lake City own other dealerships?

Mercedes-Benz of Salt Lake City is part of Ken Garff Automotive Group, which owns 70+ dealerships across 9 states. Visit our locations page to see all our locations.

What is Mercedes-Benz of Salt Lake City's customer service philosophy?

We put people first. Our favorite three words are “We Hear You,” and our team follows the R.I.G.H.T. values: Above Anything Else, Do The Right Thing, One Step at a Time, Actions Speak Louder, and Stronger Together.

What areas does Mercedes-Benz of Salt Lake City serve?

We serve the Salt Lake City area, including Salt Lake City, South Salt Lake, Millcreek, Holladay, Taylorsville, Midvale, Cottonwood Heights, Sandy, and West Valley City.

Hours & Location

What are the sales hours at Mercedes-Benz of Salt Lake City?

Our Sales Department is open Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 8:00 AM to 6:00 PM. Our showroom is open Monday through Friday from 9:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM. We are closed Sunday.

What are the service department hours at Mercedes-Benz of Salt Lake City?

Service is open Monday through Friday from 7:30 AM to 6:00 PM and Saturday from 8:00 AM to 4:00 PM. We are closed Sunday.

What are the parts department hours at Mercedes-Benz of Salt Lake City?

Parts is open Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 4:00 PM. We are closed Sunday.

What are the Mercedes-Benz of Salt Lake City Collision Center hours?

The Collision Center is open Monday through Friday from 8:00 AM to 5:30 PM.

Is Mercedes-Benz of Salt Lake City open on Sundays?

All departments are closed on Sundays.

What are the phone numbers for Mercedes-Benz of Salt Lake City?

Sales and main line: (855) 780-1053. Service: (855) 780-1052. Parts: (801) 257-3040.

New Vehicles

What new Mercedes-Benz models does Mercedes-Benz of Salt Lake City carry?

We carry the Mercedes-Benz GLA, GLB, GLC, GLE, GLS, and G-Class SUVs, the E-Class Wagon, the C-Class, E-Class, and S-Class sedans, the CLA and CLE coupes, the AMG GT, the CLE Cabriolet, and the Roadster. For electric, we carry the EQB, EQE, and EQS. Browse new inventory.

Does Mercedes-Benz of Salt Lake City sell electric vehicles?

Yes. We sell the Mercedes-Benz EQB SUV, EQE SUV and Sedan, and EQS SUV and Sedan. See our EV and hybrid page.

What current offers and incentives are available at Mercedes-Benz of Salt Lake City?

Offers change and have eligibility requirements and expiration dates. See current new vehicle specials, pre-owned specials, service offers, and Mercedes-Benz national offers.

Pre-Owned Vehicles

Does Mercedes-Benz of Salt Lake City sell Certified Pre-Owned vehicles?

Yes. Every Ken Garff Certified Pre-Owned vehicle passes a 118-point inspection and includes a limited warranty, roadside assistance, and additional perks. Shop certified vehicles.

Does Mercedes-Benz of Salt Lake City carry used vehicles from other brands?

Mercedes-Benz of Salt Lake City sells all brands of used vehicles, not just Mercedes-Benz. Search used inventory.

Does Mercedes-Benz of Salt Lake City have used vehicles under $25,000 or $10,000?

Yes. Inventory changes often, so check our used vehicles under $25K and under $10K pages for current options.

Trade-Ins & Selling Your Car

Does Mercedes-Benz of Salt Lake City accept trade-ins?

Yes. You can get an online trade-in value before you visit.

Can I sell my car to Mercedes-Benz of Salt Lake City without buying one?

Yes. Submit your vehicle's information online and you'll receive a real offer that's good for 7 days. You get paid fast, and you don't need to buy a vehicle from us. Sell to us.

Financing

Does Mercedes-Benz of Salt Lake City offer financing?

Yes. Our finance team offers a range of financing solutions on new and pre-owned vehicles. Visit our Finance Center.

Can I get pre-approved for financing online at Mercedes-Benz of Salt Lake City?

Yes. Apply for financing online and our team will follow up with your options.

Can I estimate my monthly payment at Mercedes-Benz of Salt Lake City?

Yes. Use our payment calculator.

Does Mercedes-Benz of Salt Lake City offer leasing on Mercedes-Benz vehicles?

Yes. You can buy or lease your next vehicle online with Remote Start, and our team is here to help every step of the way. Learn more about buying online.

Service & Maintenance

How do I schedule a service appointment at Mercedes-Benz of Salt Lake City?

Schedule service online or call our Service Department at (855) 780-1052 during business hours.

What services does the Mercedes-Benz of Salt Lake City service department handle?

Our service center has Master Certified Mercedes-Benz technicians and handles routine maintenance, including Mercedes-Benz Service A and Service B, as well as wheel, tire, and alignment work. We also offer a 24-month national Mercedes-Benz parts and service warranty on repairs performed in our service department.

Does Mercedes-Benz of Salt Lake City service vehicles from other brands?

Mercedes-Benz of Salt Lake City services nearly all makes and models. Some specialty highline makes and models are exceptions. Call (855) 780-1052 before you schedule if you'd like to confirm your vehicle can be serviced.

Does Mercedes-Benz of Salt Lake City perform Mercedes-Benz warranty and recall work?

Yes. As an authorized Mercedes-Benz dealer, we perform factory warranty repairs and recall service. See our recall information page.

Does Mercedes-Benz of Salt Lake City offer a shuttle during service?

Yes. We offer a complimentary round-trip shuttle to and from your home or business.

Does Mercedes-Benz of Salt Lake City offer a loaner or courtesy vehicle during service?

Yes. We offer a complimentary loaner vehicle with major service or repairs, and rental vehicles are available. Ask your service advisor when you schedule.

What is LuxuryCare at Mercedes-Benz of Salt Lake City?

LuxuryCare is our prepaid maintenance program for Mercedes-Benz Service A and Service B, including the factory-required components. It is valid for model year 2009 and newer. Learn more about LuxuryCare.

Collision Center

Does Mercedes-Benz of Salt Lake City have a collision center?

Yes. The Mercedes-Benz of Salt Lake City Collision Center is the Ken Garff Salt Lake Body Shop, a Mercedes-Benz certified shop at 20 E 900 S, Salt Lake City, UT 84111. Call (801) 526-1870.

What does the Mercedes-Benz of Salt Lake City Collision Center repair?

It restores Mercedes-Benz vehicles after accidents, including frame and unibody repair and paint matching. Technicians are I-CAR Gold, ASE, and Mercedes-Benz certified, and repairs use genuine Mercedes-Benz replacement parts.

Does the Mercedes-Benz of Salt Lake City Collision Center help with insurance?

Yes. We accept all insurance companies, handle claims processing, and can work from your insurance estimate.

Parts & Accessories

Does Mercedes-Benz of Salt Lake City stock genuine Mercedes-Benz parts?

Yes. Our parts department supplies genuine Mercedes-Benz parts. Order parts or call (801) 257-3040.

Buying Process

Can I buy a vehicle online from Mercedes-Benz of Salt Lake City?

Yes. You can start your purchase or lease online and finish with our team at the dealership. Learn more about buying online.

Do I need an appointment for a test drive at Mercedes-Benz of Salt Lake City?

An appointment is not needed for a test drive but is recommended, so the vehicle is ready and waiting when you arrive. Call (855) 780-1053.

What documents should I bring when buying a vehicle from Mercedes-Benz of Salt Lake City?

Bring a valid driver's license and proof of insurance. If you're financing, bring proof of income such as recent pay stubs. If you're trading in, bring your title, registration, and any loan payoff information.

What fees should I expect besides the vehicle price at Mercedes-Benz of Salt Lake City?

In addition to the vehicle price, expect applicable tax, title, and license fees and our dealer documentation fee of $449. Our team provides an itemized price breakdown before you sign.

Community & Business

Is Mercedes-Benz of Salt Lake City hiring?

Yes. View current openings on the Ken Garff careers site.

Does Mercedes-Benz of Salt Lake City support the community?

Yes. Through the We're Here For You program, we support projects like revitalizing community centers, providing meals and household items for local families, and buying supplies for teachers.

How can I leave a review for Mercedes-Benz of Salt Lake City?

Leave a review on our site.

Have a question we did not cover? Call Sales at (855) 780-1053, Service at (855) 780-1052, or Parts at (801) 257-3040, or visit us at 575 South State Street, Salt Lake City, UT 84111. You can also contact us online.

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Contact Us

Sales 855-780-1053

Service 855-780-1052

Parts 801-257-3040



Today's Hours

Open Today Showroom: 9 AM-6 PM

Open Today Sales: 8 AM-6 PM

Open Today Service: 8 AM-4 PM

Open Today Parts: 8 AM-4 PM

Mercedes-Benz of Salt Lake City 40.7567662, -111.8875684.